Attract and retain essential expertise
Do you have the strategies in place to engage essential expertise - and ensure they have a reason to stay?
Our recruitment experience in customer services
Take your customer services team to new heights with our expert consultants and specialist insights within this dynamic profession.
A strong customer service function is more important to organisations than ever before. With customer expectations evolving at pace, you need people with the technical know-how, strong communication skills and the ability to build impactful relationships that will keep your organisation running smoothly.
Leveraging over 50 years’ experience, we work extensively across private and public sector organisations to find talent for all levels of customer services positions. Operating nationwide, we use innovative technology and local expertise to source individuals that match your needs – both now, and for the future.
Our specialist consultants are hiring talented professionals in positions that include customer service assistant, customer service administrator, customer service advisor and customer service manager.
As well as connecting you with the customer service talent you need, we’ll provide your staff with upskilling opportunities that will promote professional development. Through our partnership with the Institute of Administrative Management (IAM) and our Thrive online training platform, we’ll add to your employee value proposition with our learning and development services.
Whether you’re looking to fill a single vacancy, build an entire team, or develop talent management strategies that can respond to the ever-changing customer service market, we’re here for you as your leadership partner. If you’re seeking skilled individuals with an enthusiasm for improving customer experience, contact one of our specialist consultants today to discuss our range of recruitment solutions for customer services.
Customer services job roles we recruit for
Our experienced customer services consultants can provide the talent you need to build a lasting rapport with your customers and manage your customer service function effectively.
Some of the customer services positions we can fill include:
Customer service assistant: access highly motivated individuals who can develop meaningful relationships with your customers.
Customer service administrator: find proactive professionals with advanced communication skills, who can handle all your customers’ needs.
Customer service advisor: bring on board talented people who can serve as the first point of contact for your customers.
Customer service manager: draw on the experience of driven customer service managers who will enrich customers’ experiences.
Successful customer services placements
We are proud to work with leading organisations requiring top customer services and business support talent. In the last year alone, we’ve worked with over 2,600 organisations of varying sizes, with 500 of these operating in the public sector.
Some of the leading organisations we work with include NCO Europe, Emcor Group Plc, Oxford University Press, Sony Europe and Community Fibre Ltd.
In the public sector, we work closely with Birmingham City Council, Sandwell, Metropolitan Borough Council, Cambridgeshire Community Services NHS Trust, Southend on Sea Borough Council and City of London Corporation.
Need new recruits? Look no further
Whether you’re seeking short-notice temporary support or longer-term employees, we have candidates in our databases that are sure to fit the bill.
Access our talent networksMARKET INSIGHTS FROM HAYS
I had the pleasure of working with Kimberley during our company’s recent search for a Customer Services Manager. I found her to be an excellent communicator, professional, friendly, dedicated and very customer focused. I would welcome the opportunity to work with her again in the future.
-Mary Moss, Corporate Services Manager & PA to CEO, FuelDefendGlobal Ltd