HAYS CUSTOMER SERVICES
This page will help you find your way around Hays.co.uk.
Frequently Asked Questions (FAQs)
If you’re experiencing problems using the Hays website here are a few tips which could help:
Check that your web browser has Cookies enabled. (Find out more about how to enable cookies from Google.)
If you’re using a computer at work, you may find your company has firewall restrictions on your network which restrict and block some functionality. Contact your IT department for further information.
Why should I register with Hays.co.uk?
Online registration takes under a minute and lets you set up personalised job searches and job alerts. You tell us about the jobs you’re interested in and we will email the you with the latest jobs within your area of expertise and preferred locations.
I tried to create an account, but I got an error message saying the email address I was using had already been registered.
This email address is already in use. Try logging in again making sure you are using the correct email and password, or try creating a new account using a different email address.
I want to reset my Hays.co.uk password.
To reset your password click on Log into My Hays account link. Under the Log In window there is a ‘Forgot Password’ link. This will only work if you have previously validated your account.
How can I update my details with Hays?
When you’ve logged in to Hays.co.uk, click on the ‘My Account’ link to update your details.
I am a Firefox (Mozilla) user and I’m being prompted for a SSL Certificate.
If you accept and manually download, you will be able to continue using the site.
I visited the site recently, but have issues today with pages not displaying as expected.
There has been a recent update to the hays.co.uk website, this will require you to clear your cache. (Find out how to clear your browser's cache.)
I’ve forgotten my username – how do I log in?
Your username is always the email address you registered with.
I’ve forgotten my password – how do I get a new one?
There’s a ‘Forgotten your password?’ link on the login page, which will take you through all the steps to reset your password.
I would like my details removed from Hays.co.uk
Please email us at email@example.com with your request.
I would like to remove my job alerts.
Log into your Account and beside each job alert you have an option to edit or delete. Use the delete option for each alert you no longer require.
Job seeker FAQs
How do I search for jobs?
Our job search engine has been improved to make it easier to find the right jobs for you. You can now save your searches and create job alerts based on your choices to keep you informed about the latest jobs, wherever you are.
How do I register for work?
To register for work with Hays you must attend a Hays office and complete our registration process face to face with a Hays Consultant. Speak with your local office for further information by using the office locator search or apply for a vacancy using the job search.
How do I get better search results?
Provide us with as much information as possible on the search form. Try searching within different industries or professions, or widening your search area. Try using different keywords to refine your search.
How do I apply for jobs?
When you find a job you’re interested in applying for we will ask you to contact the Hays Consultant who is managing that position. You can either fill in your details online or give the consultant a ring. We’ll take you through the next stages from there.
How do I find the contact details for my local Hays office?
You can find full details for all of Hays offices through our office locator.
I’d like to find a job abroad – can Hays help me?
Definitely. We have teams of Hays Consultants covering 23 countries around the world. With local market expertise and knowledge they’ll help you find your next job abroad. Start your search by selecting the country you’re interested in on our global website.
I’m having problems submitting my CV.
The most common issue when uploading a CV to Hays is that it’s in an incorrect format. Please ensure:
- The format is either .doc, .docx, .rtf or .txt
- The file format is in lower case .doc, not .DOC
- The file size for a CV is below 500kB
How do I find a candidate for a role?
You can search our online candidate database through our search candidates page. Our candidate search engine allows you to tailor your search to help find the perfect candidate for your business.
How do I advertise a vacancy?
Visit our recruiting now page to find the quickest and easiest way to register your vacancy. Alternatively contact your local office for further information using the office locator search.
Still got a problem?
Here is a list of the most commonly asked questions.
What happens to my CV once I have applied for a job?
When you submit your CV to a vacancy on hays.co.uk this will be sent to the relevant Hays consultant dealing with the vacancy. If your application is successful, the consultant will contact you to discuss the next steps.
How do I find my local Hays office?
To find your local office, please use the office locator search. Either type in your postcode or town and select the division of Hays you require. The office locator will list your local offices. Please be aware that some Hays offices cover a wide geographical area and therefore the closest office recruiting for your desired job role may be some distance away.
Why do I have to prove my identity and eligibility to work in the UK when I register?
In accordance with the Immigration Asylum and Nationality Act 2006 to prevent illegal working Hays must ensure that you have the right to work in the UK before seeking work for you. You will need to present evidence at your registration interview.
Can Hays help me with sponsorship/visa to work in the UK?
As a recruitment agency and a business, Hays is unable to offer sponsorship or assistance with obtaining visas.
Can Hays find me unpaid work experience or an apprenticeship?
As a recruitment agency and business, Hays only offers paid work. We are unable to assist with apprenticeships.
Who do I contact if I am a temporary worker and have an enquiry regarding my payment?
You will need to contact the payroll department on 020 3727 2977. The payroll department is open Monday-Friday from 8.30am-5.00pm.
How do I request my P45?
You can request a P45 either through your timesheet portal (Hays Connect or Workspace account) or by contacting our Hays Service Centre on 020 3727 2977 (Monday to Friday 8.30am - 5pm) who will post this to your home address. Please note your P45 will take between 3-10 working days from receipt of request to despatch, to allow for the calculation of any outstanding holiday pay. Please only request your P45 when all payments have been received.
Who do I contact if I have used Hays to recruit staff and have an enquiry regarding the invoice?
You will need to contact our credit control team on 020 3727 2700 or call the extension number noted on the invoice.
I am interested in working directly for Hays, how do I apply?
All internal vacancies are advertised on the Join Hays page.
How do I make a complaint?
View our complaints procedure policy.
I have a problem using Hays Connect
If you are experiencing problems with the Hays Connect platform, please refer to your Hays consultant who will be able to assist with your enquiry, if you are unsure of who your hays consultant is please contact the customer service team on firstname.lastname@example.org or 020 7259 8794 who will be able to locate the relevant point of contact for you.
I have a problem using Hays 3ss
If you are experiencing problems with the Hays 3SS platform, please refer to your Hays consultant who may be able to assist with your enquiry or alternatively contact the 3SS support team on 3SSHaysSupport@hays.com for further assistance.
Our complaints procedure policy
We are committed to providing a quality service to all of our customers. If for any reason you are not entirely satisfied with any aspect of the service you have received from Hays then we would like you to let us know.
How to register a problem with Hays Specialist Recruitment:
If your problem concerns the service you have received from a local Hays Office, you should contact the local office manager to discuss the problems you have experienced. It is important the local office management team are made aware of your concerns and are given the opportunity to put things right.
If your problem is about an invoice you have received from Hays, in the first instance please contact Hays Recruitment Credit Control Team using the telephone number provided on the invoice. As above, it is important the Credit Control Team are aware of any problems and are given the opportunity to put things right.
If you are a temporary worker and have a problem regarding your payment from Hays please contact Hays Recruitment Payroll Helpline on 0203 727 2977. If the problem cannot be resolved immediately during your telephone call, you will be given a ‘log number’ and will be advised of a timescale in which you will receive further feedback.
If you have already discussed your problem with the local office / Credit Control Team / Payroll, but are not satisfied with the response you have received, please contact Hays Recruitment Customer Service Team in one of three ways:
- Contact Hays Recruitment Customer Service Helpline: 0207 259 8794, the line is open Monday to Friday 9am - 5.30pm.
- Contact Hays Recruitment Customer Service Team directly by email: email@example.com
- Write to the Customer Service Team:
Hays Specialist Recruitment
Customer Service Team
When you contact the Customer Service Team, it is important you provide us with all the facts regarding your problem, including details of people you have already spoken to so we are able to conduct a full investigation.
When we receive details of your problem we undertake to:
- Deal with your problem fairly, confidentially and effectively
- Acknowledge your problem within two working days and provide a likely timescale for resolution
- Fully investigate your comments and keep you regularly informed of the actions we are taking