Business Support:
Workforce Report

Making informed decisions for a changing support function

Business support roles are evolving rapidly, as organisations ask more of these teams to manage complexity, support leadership and keep operations running smoothly. At the same time, skills shortages, retention challenges and changing expectations are reshaping the market.

The Business Support Workforce Report brings together our leading industry insights, providing a focused view of how the business support workforce is changing across the UK.

The report combines permanent salary benchmarks with new contracting and day‑rate intelligence, helping organisations review role design, assess workforce options and make more confident hiring decisions in a cautious market.

What's inside:

• Insight into market trends and recruitment challenges across business support
• What professionals expect as roles continue to expand
• How AI is influencing business support skills and future role requirements
• Contracting and day‑rate intelligence across the UK
• Industry‑specific recommendations to support hiring and retention decisions