Customer experience jobs in the UK

You can be sure that we’ll bring you some of the most rewarding customer experience jobs in the market with our 20-plus years of experience and expansive employer network.

Search for a Job

Our recruitment expertise in customer experience jobs

Seamless customer journeys are vital to securing a loyal, engaged customer base, and can radically influence the way an organisation is perceived. It’s not surprising then that so many organisations want people who can analyse customer behaviours and act off them.  

Whether you’re looking to become a customer service assistant, CRM analyst, or director of client services, we're here to support your ambitions. Bringing together our in-depth knowledge of marketing and deep expertise in tech, our specialist consultants are ideally suited to finding you the best customer experience roles available. 

We’ll filter through the vast number of customer experience opportunities. You’ll find roles that will recognise your talents and challenge and push you to succeed and grow in your career. 

As your lifelong partner, we go beyond networking. To support your customer experience career progression, we’ll keep you up to date with interesting insights and industry trends – including expert mentoring in Salesforce - empowering you every step of the way.  

Browse our latest customer experience job opportunities or explore alternative marketing career paths. 

 

Customer experience employers we work with

Access our network of over 800 organisations across the UK – including London, Bristol, Manchester, Cambridge and Leeds - looking for marketing talent like you. 

Some of the featured organisations we work with include: Arriva | Propel | The Mindful Collective | Heath Shield.

Featured employers

View all

Market insghts from Hays

View all market insights

loading

Our recruitment process

  • 1

    Meet experts you can trust

    Your application goes directly to your very own dedicated, expert consultant.

    Search Jobs
  • 2

    Get the knowledge and insights

    A consultant will reach out and discuss your application, career history and future ambitions.

    CV Writing Tips
  • 3

    Enjoy a flexible interview process

    Your dedicated consultant will meet you virtually or in one of our many offices near you.

    Sign into My Hays
  • 4

    Share your ambitions

    We listen, provide impartial career advice to place you in the right job, with the right organisation.

    Get Career Advice
  • 5

    Download the
    Hays App

    Search and apply for jobs, manage your profile, develop new skills and more, all in one place.

    Get the App Now

Customer experience jobs FAQs

There are lots of upskilling options in customer experience. If you already work in marketing, consider asking your employer if there are any customer experience responsibilities you could assist with and any training you could receive. 

Regarding more formal training, there are a range of customer experience orientated marketing courses and degrees that you might wish to consider. More specifically, the Chartered Institute of Marketing (CIM) offers a two-day Customer Experience Management course where you develop your understanding of the best practices, tools and techniques currently used. 

While this will depend on factors such as expertise and location, our salary guide can offer some helpful context.  

A customer insight analyst could see an annual salary of around £30,000-£55,000 a year, with this rising to £80,000 for managerial equivalents. 

Browse salaries for specific roles and regions in our Salary Guide. 

While technical skills are highly desirable for those working alongside the customer experience journey – such as those relating to data – certain soft skills are just as important. This includes possessing a strong emotional intelligence, understanding how your customer interact with your product or service and how their experience can be heightened. 

Read our Salary Guide to find out what skills marketing employers are most interested in. 

Different organisations will have their own structures and naming conventions, but common customer experience titles include: customer service assistant, CRM analyst, customer service manager, customer insight analyst, or director of client services. 

As with many positions operating in the boundaries of marketing and tech, some responsibilities relating to these roles may cross over.