My Learning
Our free online learning portal offers courses that will help develop the skills you need to reach your ambitions, wherever you are in your career.
My Learning
Our free online learning portal offers courses that will help develop the skills you need to reach your ambitions, wherever you are in your career.
How do I get started?
Search for a course above, or choose a relevant topic below. Then, simply register or sign in to start your learning journey.
-
Outlook 365 - Creating and Formatting Messages
20 min | Suitable for everyoneThis course introduces learners to some of the essential tools and techniques for composing and formatting email messages in Outlook 365. Participants begin by exploring how to create a basic email, including selecting recipients, using the To and CC fields appropriately, and crafting clear subject lines. The course then guides learners through formatting options that enhance message clarity and visual appeal, such as adjusting font styles, applying emphasis with bold or highlight tools, and organizing content using bulleted or numbered lists. Learners also discover how to use alignment, indentation, and spacing tools to structure messages effectively. The course highlights features like the format painter for consistent styling and the find-and-replace function for efficient editing. Additionally, learners are introduced to Outlook’s dictation feature, which allows users to compose messages using voice input. This tool supports accessibility and convenience, with options for manual and automatic punctuation and language settings. Throughout the course, learners gain familiarity with the message ribbon and formatting tabs, enabling them to personalize their emails and communicate more effectively. By the end of the course, participants will be equipped to create professional, well-structured emails using Outlook 365’s built-in tools and features, supporting clear and efficient communication in a variety of workplace scenarios.
-
Outlook 365 Web App - Working with Email
15 min | Suitable for everyoneThe Outlook 365 web app provides essential tools for creating, managing, and improving email communication, offering a streamlined way to handle daily correspondence directly from a browser. This course introduces learners to key features for working with messages effectively. It begins with replying to email, where participants explore the difference between reply and reply all, and learn strategies for choosing the most appropriate option to ensure clear and professional communication. Learners also see how to adjust recipients when using reply all, tailoring responses to the right individuals in a conversation. The course then focuses on formatting email text, demonstrating how font styles, colors, highlights, and paragraph options can be applied to enhance readability and emphasize important points. Participants are also shown how to organize content using bulleted and numbered lists, making messages easier to follow. Another important lesson is undoing a sent email, where learners configure the undo send feature to set a short delay after clicking send, allowing time to correct mistakes before delivery. Finally, the course covers scheduling emails, showing how to set a specific date and time for delivery and manage scheduled messages through the Drafts folder. By learning these features, participants can craft more polished, accurate, and effective messages, reduce errors, and improve efficiency when managing communication. With Outlook 365 web app, users can streamline their workflow, avoid common email pitfalls, and communicate with greater confidence. -
Outlook 365 Web App - Organizing Mail
14 min | Suitable for everyoneManaging a growing inbox can be a challenge, but Outlook 365 web app offers a variety of organizational tools that make email management more efficient and less overwhelming. This course introduces learners to several key features designed to streamline communication and keep mailboxes organized. It begins with folders, demonstrating how to create new folders and subfolders, move messages, and organize emails into logical categories. Learners also explore how to mark all items as read and empty folders to clear clutter quickly, while understanding the impact of permanently deleting items. Next, the course focuses on using the search bar effectively. Participants learn how to locate emails by keyword, filter by folder, and apply advanced search options such as sender, subject line, date range, and attachments. These strategies help narrow results to find the right message faster. The course then covers the Focused Inbox, explaining how Outlook separates important emails from less critical ones and providing options for customizing or disabling this feature based on user preference. Finally, learners are introduced to Groups, a powerful collaboration tool for sharing an inbox, files, and calendar events among team members. This lesson highlights how to create groups, adjust settings such as privacy and subscriptions, and invite members for streamlined collaboration. By the end of this course, participants will have the knowledge to reduce clutter, enhance organization, and improve both individual and team productivity with Outlook 365 web app.
