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All the courses in this category are focused on Customer Service. Click into each course to find out more and begin your training.

Customer Service

In this engaging Customer Service course, you'll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers. The topics covered include the key principles of Customer Service, in a digestible and easy to follow format.
 

30 minutes

Customer Service Skills

In this course, you’ll learn the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. You’ll also discover new ways to find out what your customers really think about your service, and use their feedback to improve. 

​​​​​​1 hour 30 minutes

Maintaining Existing Customers

Customer retention is key to the success of any organisation, but in order to maintain existing customers you must provide great service and exceed expectations. This course explores 'moments of magic' and how these  can generate return business. We'll look at communication between the customer and the organisation and the importance of a customer care strategy.
 

15 minutes

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