Hays customer services
Frequently asked questions

Here is a list of the most commonly asked questions.

What happens to my CV once I have applied for a job?

When you submit your CV to a vacancy on this will be sent to the relevant Hays consultant dealing with the vacancy. If your application is successful the consultant will contact you to arrange an interview.

How do I find my local Hays office?

To find your local office, please use the office locator search. Either type in your postcode or town and select the division of Hays you require. The office locator will list your local offices.

How do I register a vacancy with Hays?

Visit our recruiting now page for the quickest ways to register a vacancy.

Can Hays help me with sponsorship / visa to work in the UK?

As a recruitment agency and a business, Hays is unable to offer sponsorship or assistance with obtaining visas.

Can Hays find me unpaid work experience or an apprenticeship?

As a recruitment agency and business, Hays only offers paid work. We are unable to assist with apprenticeships.

Who do I contact if I am a temporary worker and have an enquiry regarding my payment?

You will need to contact the payroll department on 0203 727 2977. The payroll department is open Monday-Friday from 8.30am-5.00pm.

How do I request my P45?

You will need to complete the online P45 request form. Alternatively, if you are unable to complete the online form, please contact the payroll department on 0203 727 2977 (Monday to Friday 8.30am - 5pm) who will be able to send you a request form in the post.

Who do I contact if I have used Hays to recruit staff and have an enquiry regarding the invoice?

You will need to contact our credit control team on 020 3727 2700 or call the extension number noted on the invoice.

How do I request for my details to be removed, e.g. mailings, e-mail, SMS?

To stop any of the above communications please e-mail with the following information:

  • Name
  • Address
  • Telephone (Mobile)
  • Email
  • Hays office sending the communication

Once we have received the information the Customer Service team will be able to update the database.

Does Hays make charity donations?

Hays has a chosen charity that we support so we are unable to make other charity donations.

What is Hays' complaint procedure?

View our complaints procedure policy.

I am interested in working directly for Hays, how do I apply?

All internal vacancies are advertised on the Join Hays page.


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Hays has offices across the whole of the UK. Contact us to discuss your employment needs.