Mastering competency-based interviews: STAR technique explained

4 min read | Hays Experts | Report | Job searching | Interview advice

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Competency-based interviews are designed to uncover how you’ve handled real-life situations - and how you’ll apply those skills in a new role. Whether you’re a graduate, career changer, or seasoned professional, preparing for these questions is essential.

This guide explains how to structure your answers, what employers are looking for, and how to use the STAR technique to stand out. For deeper insights, download our Ultimate Interview Guide - a comprehensive resource covering every stage of the interview process.

 

What are competency-based interview questions?

Competency-based questions help employers assess:

  • How you’ve demonstrated key skills in past roles
  • How you approach challenges and solve problems
  • Whether your behaviours align with the company’s values

They often begin with phrases like:

  • “Tell me about a time when…”
  • “Describe a situation where…”
  • “Give an example of how you…”


How do I structure my answers using the STAR technique?

The STAR method helps you deliver clear, focused responses:

  • S – Situation: Describe the context or challenge
  • T – Task: Explain your responsibility or goal
  • A – Action: Detail the steps you took
  • R – Result: Share the outcome and what you learned

 

What if I don’t have direct experience?

If you’re a graduate or career changer:

  • Use examples from volunteering, education, or personal projects
  • Focus on transferable skills like communication, leadership, or time management
  • Be honest, but show how you’re ready to apply your strengths in a new context


Common Competency-Based Questions to prepare for:

  • Tell me about a time you worked under pressure
  • Describe a situation where you led a team
  • How do you handle conflict in the workplace?
  • Give an example of a goal you achieved and how
  • Tell me about a time you improved a process or solved a problem


Download Your Ultimate Interview Guide

Our expert-written guide includes:

  • STAR technique breakdown
  • Sample competency questions
  • Tips for body language and confidence
  • What to do before, during, and after your interview


Ready for more? Explore these guides to help you succeed in your interview and beyond:


If you need guidance on any aspect of your job search or interview preparation, find your nearest Hays office and speak to a recruitment consultant today.

 

 

About this author

Hays Experts – Your Career Partner

Established in 1968, Hays brings almost six decades of experience in helping professionals discover what’s next in their careers. With a global network of over 10,000 recruitment experts – including 1,800 in the UK&I – we operate across 31 countries and 21 specialisms to offer personalised guidance, career advice, and access to opportunities that match your skills and ambitions. Whether you're exploring your next role or planning a long-term move, we’re committed to supporting your career journey.

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