Hays Customer Service
Frequently Asked Questions
Here is a list of the most commonly asked questions.
What happens to my CV once I have applied for a job?
When you submit your CV to a vacancy on hays.co.uk this will be sent to the relevant Hays consultant dealing with the vacancy. If your application is successful, the consultant will contact you to discuss the next steps.
How do I find my local Hays office?
To find your local office, please use the office locator search. Either type in your postcode or town and select the division of Hays you require. The office locator will list your local offices. Please be aware that some Hays offices cover a wide geographical area and therefore the closest office recruiting for your desired job role may be some distance away.
How do I register for work?
To register for work with Hays you must attend a Hays office and complete our registration process face to face with a Hays Consultant. Speak with your local office for further information by using the office locator search or apply for a vacancy using the Job search.
How do I register a vacancy with Hays?
Why do I have to prove my identity and eligibility to work in the UK when I register?
In accordance with the Immigration Asylum and Nationality Act 2006 to prevent illegal working Hays must ensure that you have the right to work in the UK before seeking work for you. You will need to present evidence at your registration interview.
Can Hays help me with sponsorship/visa to work in the UK?
As a recruitment agency and a business, Hays is unable to offer sponsorship or assistance with obtaining visas.
Can Hays find me unpaid work experience or an apprenticeship?
As a recruitment agency and business, Hays only offers paid work. We are unable to assist with apprenticeships.
Who do I contact if I am a temporary worker and have an enquiry regarding my payment?
You will need to contact the payroll department on 020 3727 2977. The payroll department is open Monday-Friday from 8.30am-5.00pm.
How do I request my P45?
You will need to complete the online P45 request form. Alternatively, if you are unable to complete the online form, please contact the payroll department on 020 3727 2977 (Monday to Friday 8.30am - 5pm) who will be able to send you a request form in the post. Please only request your P45 when all payments have been received.
Who do I contact if I have used Hays to recruit staff and have an enquiry regarding the invoice?
You will need to contact our credit control team on 020 3727 2700 or call the extension number noted on the invoice.
I am interested in working directly for Hays, how do I apply?
All internal vacancies are advertised on the Join Hays page.
How do I make a complaint?
View our complaints procedure policy.
I have a problem using Hays Connect
If you are experiencing problems with the Hays Connect platform, please refer to your Hays consultant who will be able to assist with your enquiry, if you are unsure of who your hays consultant is please contact the customer service team on firstname.lastname@example.org or 020 7259 8794 who will be able to locate the relevant point of contact for you.
I have a problem using Hays 3ss
If you are experiencing problems with the Hays 3SS platform, please refer to your Hays consultant who may be able to assist with your enquiry or alternatively contact the 3SS support team on 3SSHaysSupport@hays.com for further assistance.