My Learning
Our online learning portal offers free courses that will help develop the skills you need to reach your ambitions, wherever you are in your career.

My Learning
Our online learning portal offers free courses that will help develop the skills you need to reach your ambitions, wherever you are in your career.
How do I get started?
Search for a course above, or choose a relevant topic below. Then, simply register or sign in to start your learning journey.
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Using Positive Selling Skills in Food and Drink Service
1 hr | Suitable for everyoneMost times, the customer experience can be enhanced if team members recommend dishes and drinks. Carried out badly, selling has quite the opposite effect on the customer experience and the reputation of the business. Businesses, with luxury or more informal styles, are keen for their team members to ‘sell’ in order to increase revenues. Therefore, selling is an inherent part of any front-of-house role.However, selling skills don’t come naturally to everyone. Just being told to ‘push a particular dish’ doesn’t give everyone the confidence to do so and team members may avoid trying. This module will help you make 'selling' easier and more effective. This module helps you identify the difference between a pushy salesperson and the soft sales approach needed in hospitality. You'll consider what selling opportunities you have in F&B along with what you need to know to sell successfully. You'll develop the skills and understanding of using the ‘soft’ selling skills 3 step approach which are easy for any team member to remember and use.This module is fully interactive, using questions and activities designed to develop knowledge and understanding. Full colour images illustrate examples and key points.If you are undertaking any of the Food and Drink pathways in the Level 2 Hospitality Team Member apprenticeship, this module will contribute to the required off training hours.End QuizThe end quiz ensures that key points are both remembered and understood and using 20 questions covers key aspects of the module content and objectives. The pass mark is 80% and on successful completion the certificate endorsed by the Institute of Hospitality is automatically available to be downloaded using the icon on the top bar (looks like a bell!)Questions are in the same style as within the learning part of the module, ie: drag and drop, single choice and multiple choice and there is an opportunity to review the key points before starting the quiz. If needed, incorrect answers can be reviewed before retaking the quiz as many times as needed.Post course:There is an action plan that can be downloaded using the 'Links for further information' button in the player, which will help you apply the information to your own workplace. Your Manager may discuss this with you to determine additional training needs or additional information needed to ensure you are confident with the soft selling procedures. In addition, there are links to website articles that can be used to research further learning. -
A road map to understanding and relieving your mental load - Part 2
24 min | Suitable for everyoneDo you often feel like you are drowning in work? Does stress seem to follow you everywhere? Do you have a hard time managing your emotions? Is burnout starting to feel like a real possibility for you? These might all be signs of mental overload. In this course, you will explore what mental load is, how it impacts your well-being, and ways to ease its burden. You will discover practical tools and exercises to give your mind a deep cleaning and bring a sense of balance back into your life.Inspired byLa boîte à outils pour prévenir la charge mentale (The Power Toolbox: Preventing Mental Overload) by Laurence Thomas-Loiseleur and Michel Abitteboul. -
Anticipating and mitigating cognitive overload
8 min | Suitable for everyoneAnticipating and mitigating cognitive overload A chapter from the course : A road map to understanding and relieving your mental load Do you often feel like you are drowning in work? Does stress seem to follow you everywhere? Do you have a hard time managing your emotions? Is burnout starting to feel like a real possibility for you? These might all be signs of mental overload. In this course, you will explore what mental load is, how it impacts your well-being, and ways to ease its burden. You will discover practical tools and exercises to give your mind a deep cleaning and bring a sense of balance back into your life.Inspired byLa boîte à outils pour prévenir la charge mentale (The Power Toolbox: Preventing Mental Overload) by Laurence Thomas-Loiseleur and Michel Abitteboul.
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A road map to understanding and relieving your mental load - Part 1
24 min | Suitable for everyone -
Gaslighting in the Workplace: Identifying and Addressing Harmful Dynamics
15 min | Suitable for everyone -
Preventing Harassment: Comprehensive Employees US All States
2 hr | Suitable for everyone -
Preventing Harassment: Comprehensive Managers US All States
2 hr | Suitable for everyone