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Customer services jobs
If you're looking for your next customer service role or exploring receptionist jobs, we're here to support your career journey. Discover the latest customer support jobs, office support jobs and customer services careers with tailored advice from industry experts at Hays.
From team leaders and managers to directors, we recruit for a wealth of customer services roles, matching professionals across multiple sectors.
We're hiring customer services professionals across:
At Hays, we have a 180-strong network of customer services recruiting specialists, all with an extensive track record hiring talented professionals across both the private and public sector. Our partnerships with leading employers, including Sony, Birmingham City Council, and NCO Europe, give you access to unique opportunities nationwide.
Our network covers a range of locations across the UK, from smaller companies to more specialist companies and organisations with an international presence.
Explore our extensive customer services jobs on offer to find your perfect fit.
Of all the agencies I signed up with, Hays is by far the best. Rebecca in Belfast patiently listened to my preferences and concerns, kept me updated, and went above and beyond to find the perfect role for me.
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Explore a wide range of opportunities, from receptionist and office support roles to customer service and business administration positions.
Send your CV to get started, or find your nearest office to speak with a consultant.
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Customer services roles FAQs
Customer service talent is in high demand, with calls and queries not only increasing in number but in complexity. While a growing customer base is always positive, it’s also creating a surge of pressure on businesses and their staff, causing talent attrition to increase. Organisations are having to react quickly to combat the effects of the talent shortfall, which has increased vacancies.
The COVID-19 pandemic proved a turning point for customer service, with people increasingly turning to digital channels for logging their queries. This digital focus is only going to increase. The most advanced organisations are at the point of being able to leverage real-time customer behaviour data to deliver a simplified customer experience proactively and pre-emptively.
It usually starts at £21,000 for a customer service advisor role, but this is dependent on location. As a customer service team leader in London, you would be looking at a typical salary of £31,500 and as a customer service manager £52,000.
With call volumes growing and queries becoming more difficult to resolve, the skills required in customer service now require a more strategic focus. Although the tools and channels used to problem-solve are now more digital in nature, customers still want personalised care, and therefore empathy, collaboration and communication are just as important to success as speed, agility and product knowledge.
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Our recruitment process
Your application goes directly to your very own dedicated, expert consultant.
A consultant will reach out and discuss your application, career history and future ambitions.
Your dedicated consultant will meet you virtually or in one of our many offices near you.
We listen, provide impartial career advice to place you in the right job, with the right organisation.
Search and apply for jobs, manage your profile, develop new skills and more, all in one place.
