A leading insurance company is looking to add a self-starting IT Support Engineer to their team.

• Set up and configure new user accounts, laptops, and associated hardware/software.
• Provide desktop and application support across the business.
• Maintain and support server infrastructure (on-premises and cloud-based).
• Manage user access, security permissions, and software licencing.
• Administer and support the company’s phone and communications system
• Act as a liaison with external vendors or MSPs where necessary.
• Provide light development/configuration support post-implementation of our new Policy Management System (PMS).
• Support the onboarding and offboarding process from a tech perspective.
• Proactively troubleshoot and resolve IT-related issues as they arise.
• Participate in ongoing tech improvement projects and automation initiatives.

• Prior experience in an IT support or infrastructure role.
• Strong knowledge of Windows environments, Office 365, and networking fundamentals.
• Comfortable supporting a small-to-medium sized office in a broad capacity.
• Ability to manage multiple priorities and work independently.
• Familiarity with setting up and maintaining VoIP phone systems.
• A proactive, problem-solving mindset with a willingness to get stuck in.