Recovery Customer Advisor
JOB_53039484666856Job type
ContractLocation
FarnboroughWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
AutomotivePay
Hourly rateClosing date
7 May 2025
Customer Services; Collections; Recovery
Collections Advisor
As the Collections Advisor, you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers.
Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.
To be a designated point of contact for customers assigned to them.
Ensure timely actions are conducted on customer accounts in arrears, by utilizing the Collections' workflow system.
To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt.
To treat customers fairly and refer any customer suspected of being vulnerable to recovery or notify management.
Take responsibility for being a good team player by ensuring team tasks are shared equally, such as phones, statements, and group email.
Skills & Experience
Previous Collections/Recovery experience desirable
Background in accounting or legal roles with any associated qualifications is desirable but not essential.
Excellent communication skills via all mediums (Email, Phone – essential) Analytical and objective approach to problem-solving.
Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable). Strong team ethic.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/bmw-worker
Recovery Customer AdvisorJOB_530394846668562025-04-282025-05-07
Talk to Jane Pretty, the specialist consultant managing this position
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JOB_53039484666856