Your new company

The London Fire Brigade is the busiest fire and rescue service in the UK and one of the largest firefighting and rescue organisations in the world. They are hiring a Head of Facilities Management to join their Property and Technical Support Services department. The Facilities Management team are a critical part of the wider property team and are responsible for all aspects of FM delivery to 100+ sites across London. Given that LFB is an emergency service, their portfolio of properties are in use 24/7, 365 days of the year. LFB's fire-stations range in age and status, as some are very new and others hold Listed Building status, offering a wide range of properties and critical sites to manage. It is a truly unique organisation to work for with some members of the team having served over 20 years, demonstrating not only the growth opportunities but the stable and enjoyable environment that is London's Fire Brigade.

Your new role

As the Head of Facilities Management, you will take responsibility for all aspects of FM delivery for a large, complex portfolio of circa 100 sites across London. This includes both hard and soft services, which are delivered through key service providers. You will be the senior FM lead, overseeing the commercial relationship for the property division's key suppliers to ensure contract requirements are met and that fire stations are adequately maintained to support key operational response 24/7 365 days per year. Key duties will include:

• Team management of the facilities department with direct and indirect reports
• Have full and detailed knowledge and understanding of the contracts in place and the responsibilities of both the Authority and the contractors ensuring both are monitored and managed effectively
• Ensure governance arrangements for the contracts are adhered to and offer advice and recommendations to the governance boards as required
• Have a detailed knowledge and understanding of any key issues that relate to the contracts ensuring escalation is completed as required
• Deliver a customer-focused service. Ensure customer feedback is sought and monitored and action is then taken to address the feedback received
• Lead and manage a programme of audits ensuring that both contractual targets and customer satisfaction are measured on both a planned and adhoc basis
• Establish a robust communications plan in relation to the contracts for all customers and relevant stakeholders
• Delivery of all Hard and Soft Facilities Management services across the estate including security and access control
• Technical oversight and contracts management of the Hard and Soft Facilities Management and Supplier Contracts
• Technical compliance management and reporting & audit processes
• Accountable for the budget expenditure for Facilities Management contracts

What you'll need to succeed

To succeed in this role you will require significant experience in facilities management positions, where you have had broad-ranging responsibilities as part of a senior leadership team. You will also require:

• Strong contract management, tender and negotiation experience and knowledge for hard & soft services, TFM contracts as well as PFI contracts
• Experience in managing large, complex multi-site estates
• Experience working with a charity or not-for-profit is desirable
• FM leadership experience, both in managing facilities management teams as well as high-level supply chain management
• Relevant H&S qualifications and knowledge (IOSH, NEBOSH etc.)
• Strong stakeholder management experience, including supply chain, senior customers, and other internal and external stakeholders
• Relevant FM / technical qualifications are desirable (IWFM, HND, HNC etc.)

What you'll get in return

When successful in securing this role you will receive a permanent contract with London Fire Brigade, one of the largest fire & rescue organisations in the world, where you will be making a real difference to a key, blue-light service across London. You will also receive:

• £72,181 - £89,656 starting salary
• 26 days leave + bank holidays (also have 'optional days' where you can buy further days annual leave)
• Flexible and hybrid working
• Competitive contributory pension scheme
• Childcare support (for eligible staff)
• Various other benefits including season ticket loans, counselling & trauma services, and providing affordable accommodation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.