Your new company

Hays are working with a large retail-based organisation who are looking to recruit a Customer Services Administrator on a temporary to permanent basis. You would need to start immediately due to a large new project which has been won.

Your new role

As a Customer Services Administrator, your role would be working in a fast-paced environment. You will be responsible for managing and supporting our B2B customer service operations. Your role will involve handling customer enquiries, processing orders, and ensuring a seamless customer experience. You will work closely with various departments to resolve issues and maintain high levels of customer satisfaction.

As a Customer Services Administrator, your role will involve:

• Respond to customer enquiries via phone, email, and chat in a timely and professional manner.
• Process customer orders and ensure accurate data entry.
• Coordinate with internal teams to resolve customer issues and provide updates.
• Maintain customer records and update databases.
• Assist in the preparation of reports and documentation.
• Provide support for customer service projects and initiatives.
• Ensure compliance with company policies and procedures.

What you'll need to succeed

• Proven experience in a customer service or administrative role, preferably in a B2B environment.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Immediate availability to start.

What you'll get in return

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Friendly and supportive work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.