Your new company

Join a global manufacturing organisation based in Chester, operating in a niche market with products that are sold in over 50+ countries. My client is looking for an experienced Customer Service professional with a proven background in a similar industry to join their small team on a permanent basis.

Your new role

Reporting to the Sales and Business Development Manager, the successful candidate will assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer’s experience is a positive and memorable one. You will act as a ‘go to’ for information and problem-solving.

Your primary responsibilities will include but not be limited to the below:

• Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications
• Order processing
• Providing support to the sales@ e-mail address for volume enquiries
• Acting as first line of contact for inbound sales team phone calls
• Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings
• Assist with support for the training we offer to our customers
• Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences
• Adhere to all local legal, health and safety and compliance requirements, policies and procedures

What you'll need to succeed

• Prior experience in a customer service or sales administration role within a manufacturing organisation or similar

• Excellent working knowledge of SAP

• Excellent working knowledge of Salesforce

• Strong numeric and analytical skills
• Attention to detail and ability to multitask
• Willingness to continue to train, to learn, to grow

What you'll get in return

• 4% matched pension contributions

• 2 x basic salary life cover with attached EAP program

• Paid medical appointment attendance and annual medical screenings

• Service anniversary recognition from Year 1

• Early finish Fridays (on rota)

• 25 days holiday plus public holidays per annum + bank holidays

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.