• Handling customer enquiries via phone and email to provide excellent service.
• Meeting and exceeding business and department SLAs, including response times and quotations.
• Proactively upselling products and services to existing customers.
• Identifying new product opportunities outside contracted categories.
• Collaborating with internal category representatives to support business growth.
• Maintaining accurate databases of customer information and opportunities.
• Promoting relevant campaigns within a portfolio of accounts.
• Conducting trend and gap analysis using information systems.
• Achieving daily, weekly, and monthly KPIs.
• Meeting monthly Sales & GP targets for the channel.
• Contributing to a positive working environment while embodying the company’s core values.

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