Customer Service Representative

4688555
  • Job type

    Temporary
  • Location

    Normanton, Wakefield
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Retail & Consumer Goods
  • Pay

    12.21 per hour
  • Closing date

    6 Jun 2025

Customer Service | Normanton | Office-based

Are you passionate about delivering exceptional customer experiences? Do you have strong communication and negotiation skills? I am working with a client based in Normanton who are looking for a Customer Experience Representative to join the team and play a key role in maintaining and expanding relationships with valued customers.

About the Role
As a Customer Experience Representative, you will be responsible for ensuring customer needs and expectations are exceeded through a proactive and enthusiastic approach. You will manage a portfolio of customers, providing outstanding service and identifying opportunities for growth.

Key Responsibilities
  • Handling customer enquiries via phone and email to provide excellent service.
  • Meeting and exceeding business and department SLAs, including response times and quotations.
  • Proactively upselling products and services to existing customers.
  • Identifying new product opportunities outside contracted categories.
  • Collaborating with internal category representatives to support business growth.
  • Maintaining accurate databases of customer information and opportunities.
  • Promoting relevant campaigns within a portfolio of accounts.
  • Conducting trend and gap analysis using information systems.
  • Achieving daily, weekly, and monthly KPIs.
  • Meeting monthly Sales & GP targets for the channel.
  • Contributing to a positive working environment while embodying the company’s core values.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

Talk to Rebekah Shaw, the specialist consultant managing this position

Located in Wakefield, 2nd Floor, Holdsworth House, 11a Wood StreetTelephone 0113 2003725
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