Your new company

You'll be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.

Hours - 08:30 to 16:30
On site - Monday to Friday
Duration - 2 Months Temp

Your new role

You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:

• Be contacted by phone and email to offer tailored advice.
• Support with issues like finance, accommodation, and visas (training provided).
• Log interactions and refer to specialist teams as needed.
• Use judgement to handle sensitive or complex queries.
• Assist with service improvements and student feedback.
• Adapt quickly to new systems and processes.

What you'll need to succeed

• Experience in a customer-facing or advisory role
• Clear, professional communication skills
• Ability to manage sensitive issues with discretion
• Strong organisation and time management
• Confident using databases and digital tools
• Flexible, proactive, and keen to learn

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to jessica.summers@hays.com with the reference 4692692

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.