• Customer Interaction:
  • Responding to customer enquiries and requests via phone, email, or chat
  • Resolving customer complaints and issues in a timely and effective manner
  • Providing information about products or services
  • Assisting customers with orders, returns, and refunds

• Administrative Tasks:
  • Processing customer orders, returns, and refunds
  • Maintaining customer records and databases
  • Data entry and report generation
  • Assisting with customer relationship management (CRM) system

• Team Collaboration:
  • Working closely with other departments (e.g., sales, marketing, shipping) to ensure customer satisfaction
  • Contributing to team efforts and initiatives

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Organisational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Customer-oriented mindset
• Ability to work independently and as part of a team

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.