Customer First Contact Executive

Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.

About the job:

We are recruiting for a Customer First Contact Executive to join our client on a long-term temporary assignment. The company is continually evolving, with ambitions for growth that requires a proactive First Contact Resolution team member to help meet and support these exciting challenges. Reporting to the Sales Team Leader, you will play a pivotal part in our success by managing our customers’ queries in an efficient and timely manner.

The opportunity

The key responsibility of the job is to accompany the customer on their journey and to ensure the service they receive is personal, positive and easy. To be able to review and prioritise tasks and delegate appropriately but ensuring the task is completed in line with business service levels.

Identify and qualify sales opportunities and ensure they are passed to the appropriate sales channel in order to support the delivery of sales targets and margins.

Through the identification of customer needs and requirements, promote suitable products and services which fully address and support customer needs and contribute directly to sales, margin and portfolio targets.

Manage own workload effectively and priorities’ where necessary to ensure that all SLAs are met.

What will you bring to the global premium automotive brand:

How will we support you:

The business's core values are integral to their corporate culture and guide their actions and decisions. These values include:

Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity.
Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.

Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success

Transparency –Acknowledging concerns and identifying inconsistencies constructively

Trust – Relying on each other to act swiftly and achieve goals

Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness

Compensation

We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave of up to 35 days, which is inclusive of bank holidays. There’s free on-site parking available, and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.

Diversity, Equity and Inclusion

The equality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.

Key aspects of the policy include: Promoting equal opportunities in recruitment and personnel development.

Ensuring protection against discrimination and fostering respect in everyday business

Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation

Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation, identity and cultural background