Customer Engagement Co-ordinator
JOB_53218384692233Job type
PermanentLocation
EdinburghWorking Pattern
Full-timeSpecialism
Field SalesIndustry
Retail & Consumer GoodsPay
Competitive+ Bonus
Customer Engagement | Field-based Remote | £25,000 + bonus incentive |
Your new company
You'll be working for a reputable market-leader within the retail industry who is looking for a Customer Service Advisor to be based across the central belt of Scotland. With an aggressive growth plan and the vision to become a better leader in its field, it continues to gain market share over its competitors.
Your new role
As an outgoing and self-starting individual, your primary responsibility is to manage and execute a range of customer and administrative-focused tasks. Providing excellent service to clients, you will contribute to improving the operation's productivity.
Key responsibilities
- Build and maintain strong relationships with local partners, businesses and stakeholders
- Deliver onboarding sessions, training and ongoing support to clients
- Represent the company at events, meetings and promotional activities
- Gather feedback and insights to help improve services and customer satisfaction
- Collaborate with internal teams to ensure seamless service delivery
What you'll need to succeed
To ensure your success in this highly visible role, you will have:
- Experience in a customer-facing, retail or sales position
- Proactive attitude
- Ability to build rapport and develop professional relationships
- IT skills and proficiency using CRM software
- Excellent written and verbal communication skills
- Access to your own vehicle
What you'll get in return
- Competitive salary and performance-based bonuses
- Travel allowance
- Remote-working with weekly travel required
- Opportunities for professional development and career growth
- Supportive and collaborative work environment
- 33 days annual leave
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Talk to Archie Dunbar, the specialist consultant managing this position
Located in Edinburgh, 4th Floor, 2 Lochrin Square, 96 FountainbridgeTelephone 01316038378