A manufacturing company based in Uxbridge is looking for a full-time permanent Customer Care Representative to join their team.

As a Customer Care Representative, you will ensure the customers are provided with a high-quality service. You will provide technical support and co-ordinator collections for product repairs and keep customers informed on the progress of their repairs. Handling inbound telephone calls and emails and liaising with various departments when required.

Previous customer care experience handling enquiries / complaints and providing suitable resolutions / troubleshooting is required. You will have excellent written and verbal communication skills and be able to organise and prioritise your workload efficiently. You will have experience troubleshooting and providing solutions / resolutions to customer enquiries and complaints. You will have strong knowledge of Microsoft Office.

This role is 37.5 hours a week (Monday to Friday 9am – 5pm) with hybrid working of 3 days in the office and 2 days at home. The role is paying between £25,000 - £30,000. This is an exciting permanent opportunity to join and be part of an award-winning company that provides a high-quality and personalised experience for customers.