Applications Support Manager
JOB_53152284684700Job type
ContractLocation
Newcastle (Tyne & Wear)Working Pattern
Flexible Working,Full-timeSpecialism
InfrastructureIndustry
LegalPay
£500 to £600 per day, inside IR35
Applications Support Manager/Newcastle/£600 pd
Applications Support Manager
Newcastle (2 days onsite)
£500 to £600 day rate, inside IR35
Your new role
In your new role, you will be supporting and working with the team to provide second and third-line support, whilst providing resolution for incidents and problems within an ITIL framework. You will be owning, escalating and managing incidents within the team and with supplier and internal teams, whilst providing an internal escalation point for application issues.
You will be assessing, changing, and establishing the best practices within the team’s support process, whilst monitoring and maintaining data processing and data feeds between systems. You will also be monitoring and reporting on team and system performance feeding into capacity planning and application development.
What you’ll need to succeed
- Experience in managing, supporting and maintaining enterprise applications
- Excellent troubleshooting, problem solving & delivery skills
- Excellent track record of people and team management, preferably including 2nd and 3rd liners
- The ability to learn and support current and new systems quickly and effectively
- Strong stakeholder management skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Applications Support ManagerJOB_531522846847002025-05-062025-08-05
Talk to Joseph Blakey, the specialist consultant managing this position
Located in Leeds, 5th Floor, Broad Gate, 1 The HeadrowTelephone 0330104558Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53152284684700