Your new company

You will be working in a fast-paced team for a professional services company based in Manchester city centre.

Your new role

You will be the first point of contact for customers, acting as a go-between with professional bodies and internal colleagues. You will be supporting with customer queries, updating the database and taking accurate and professional notes. You will need to deliver impeccable customer service, ensuring customer queries are handled professionally and efficiently. You will need to prepare written correspondence and convey information accurately to external and internal parties. It will also be expected that you manage the shared inbox and escalate queries to the relevant department or senior team members where necessary.

What you'll need to succeed

• Excellent written and spoken communication

• High attention to detail
• Strong PC skills
• Proven ability working in a fast-paced office to SLA's
• Previous experience in administration
• Experience of delivering excellent customer service

What you'll get in return

City centre offices in the heart of Manchester

35-hour working week
Competitive salary and benefits
Hybrid working

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.