Your new company

Your new role

• Act as a liaison between healthcare providers and testing labs, ensuring seamless clinical testing services.
• Oversee clinical test orders, track progress, and address physician enquiries.
• Facilitate patient sample submissions and provide logistical support.
• Build strong relationships with healthcare professionals and internal teams.
• Contribute to continuous improvement of customer-facing processes and internal systems.
• Assist with training and development of other Clinical Customer Service Representatives.

What you'll need to succeed

• A minimum of a GCSE or A Level qualification (a Bachelor's degree in Life Sciences is a plus).
• 4+ years of experience in customer service, technical support, or a consultative role.
• Proven ability to manage a diverse and demanding clientele.
• Experience in a service organisation, preferably within a clinical testing environment.
• Excellent communication and interpersonal skills to build strong relationships.
• A track record of successfully resolving complex customer issues.
• Strong organisational skills, meticulous attention to detail, and the ability to multi-task effectively.
• A proactive and collaborative approach to ensuring a superior customer experience.

What you'll get in return

• A competitive salary and benefits package.
• The opportunity to be part of a groundbreaking company that's transforming healthcare.
• A collaborative and exciting work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.