Contractual position

Work Schedule

Mon - Fri 09:00 - 17:30

Pay Rate:

• £23.36 per hour via Umbrella
• £18.00 per hour via PAYE

Overview:

The role involves providing comprehensive IT support to the bank’s most senior executives, including the CEO, Chairman, and Executive Committee. The Executive Support team ensures fast, efficient resolution of all IT needs while maintaining professionalism and control at all times.

Key Responsibilities:

• Act as a primary contact for executive IT issues, providing high-level technical support.
• Troubleshoot and resolve technical problems efficiently, escalating when necessary.
• Manage incidents reported via phone and in person.
• Maintain service activity records in the Remedy toolset.
• Handle desk moves and IT infrastructure changes.
• Adhere to IT security standards and industry regulations.
• Operate the executive helpline (8:00-18:30) and participate in an on-call rotation for evenings and weekends.
• Coordinate with internal teams and external vendors to ensure priority handling of executive IT requests.
• Collaborate on project work within the executive environment.
• Develop technical roadmaps for future innovation and business integration.

Ideal Candidate:

• Detail-oriented with a proactive, innovative, and flexible mindset.
• Strong technical expertise with a keen interest in the IT industry.
• Excellent problem-solving and communication skills, ensuring seamless executive IT support.
• Ability to work under pressure while maintaining composure and professionalism.

With highly developed interpersonal skills, you’ll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you’ll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment.

If you’re looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level.