We are seeking a Customer Service Administrator to join our client’s team in Bournemouth. This is an exciting opportunity to become part of a dynamic and supportive environment, delivering first-class customer service across commercial and domestic operations.

This is a lovely family-run business that is growing and has been local to Bournemouth for over 25 years.

The position is hybrid - 4 days office, 1 day home.
£26,000 - full time - 37.5 hours - 8-4.30pm or 8.30 - 5pm

• Answering operational telephone calls in a professional manner

• Building a rapport with customers and suppliers and managing accounts where needed

• Processing customer orders and liaising with suppliers

• Dealing promptly and efficiently with telephone and email queries from customers and suppliers

• Advising customers on both commercial and domestic waste management

• Sourcing alternative ad-hoc services

• Producing customer reports

• Performing administrative tasks as required

• Other ad-hoc duties ensuring the smooth running of the customer service department

• Supporting other members of the team when required

• Assisting your colleagues in other departments where required

• Administration of contractor pricing, purchase orders and new sites onto the system

• Making notes for sites, clients and supply chain with appropriate information and advising departments on issues

• Supporting new business through supplier sourcing where applicable

• Resolving any customer / supplier complaints efficiently

• Maintaining a positive working attitude throughout your employment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.