Salary: £24,000 – £26,500 DOE
Contract: Permanent, Full-Time
Hours: Monday to Friday, 9:00am – 5:00pm
Location: North Belfast (Hybrid after 6-month probationary period)
Are you an organised, proactive, and detail-oriented individual looking to join a dynamic team? We are currently seeking a Service Administrator to support our busy client in North Belfast. This is a fantastic opportunity to play a key role in ensuring the smooth coordination of service and engineering schedules.

Your new role

• Respond to customer and internal emails promptly and professionally.
• Schedule engineers for service and repair jobs.
• Keep customers informed on job schedules, order ETAs, and parts availability.
• Create service job sheets for all engineer visits.
• Coordinate with warehouse staff to ensure timely dispatch of parts to engineers.
• Monitor the service inbox for POs, orders, and customer queries.
• Draft quotations for non-contract work, including repairs, services, and spare parts.
• Maintain accurate electronic records, including pricing, equipment details, and contact information.
• Perform general administrative duties such as answering phones, filing, and updating records.

What you'll need to succeed

• Strong organisational and communication skills.
• Previous scheduling or coordination experience is necessary to be considered for this role.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficiency in Microsoft Office and general data entry.
• A proactive approach to problem-solving and process improvement.
• Previous experience in a similar administrative or scheduling role is desirable.

What you'll get in return

• Hybrid role after 6-month probationary period (2 days a week from home)
• Free parking
• Training and development opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.