Your new company

You’ll play a key role in ensuring the smooth day-to-day running of the business, supporting member engagement, managing digital platforms, and contributing to the overall efficiency of operations.

Your new role

• Manage inbox support and ensure timely, accurate responses to customer queries.
• Maintain and update CRM records in line with the company portal and website.
• Provide administrative and compliance support across affiliated companies.
• Oversee member portal functionality, resolving user issues and managing content.
• Offer basic technical support and troubleshooting to enhance user experience.
• Support website administration, including content updates, document uploads, and booking management.
• Ensure website accuracy, accessibility, and functionality.
• Perform general office administration to support operational processes.
• Recommend improvements to internal processes and communications.
• Assist the events team with invitation tracking, responses, and logistics for key events such as the Annual Conference.
• Contribute to the broader development of the organisation and its subsidiaries.

What you'll need to succeed

• Previous experience in an office-based or administrative role.
• Strong customer service background.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Comfortable working with databases and digital platforms.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Self-motivated with the ability to work independently and as part of a team.
• Quick learner with a proactive approach to problem-solving

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.