Role Overview
This role focuses on managing accounts receivable and credit control processes to optimise cash flow and maintain strong customer relationships. Responsibilities may evolve over time, with training and support provided as needed. The role will be Full Time with 1 day WFH.

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Key Responsibilities
• Ensure timely collection of outstanding invoices and reduce aged debt.
• Accurately allocate incoming payments; resolve unallocated or unidentified transactions.
• Proactively escalate overdue or high-risk accounts to the appropriate manager.
• Process customer payments via card using Stripe.
• Respond to and resolve customer queries in a timely manner.
• Foster strong working relationships with internal and external stakeholders.
• Raise credit notes and manual invoices where necessary.
• Maintain and update customer account records, including new account setup and credit limits.
• Issue regular statements and payment reminders.
• Provide ad hoc support across the finance team as required.

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Essential Skills & Experience
• Excellent communication and relationship-building skills.
• Team-oriented with a flexible and collaborative working style.
• Self-driven with strong time management and organisational skills.
• Strong problem-solving abilities, especially in handling complex reconciliations.
• At least 2 years of experience in credit control, ideally in a fast-paced or creative industry.
• Competent in Microsoft Office, particularly Excel.
• High accuracy and strong numerical skills.
• Professionalism and alignment with values such as integrity, adaptability, and respect.