Your new role

The Recreation Team is responsible for managing public views of woodland areas and coordinating volunteer activities. We are currently seeking a Volunteer Coordinator/Admin Assistant to fill a gap in this volunteer team. This role involves managing volunteer programs, handling administrative tasks, and ensuring compliance with legal regulations.

• Volunteer Program Management: Oversee volunteer programs, including managing bookings, addressing gaps, and monitoring inbox queries from volunteers and the FE team.
• Administrative Support: Maintain volunteer records and personal details in compliance with GDPR. Input and manage records using our volunteer management system and software.
• Training Records: Support the maintenance of training records for volunteers, including uploading certificates onto the system.
• Customer Relationship Management: Utilise CRM tools to manage volunteer relationships and interactions.
• Microsoft Bookings: Use Microsoft Bookings to schedule and manage volunteer activities.
• Legal Compliance: Monitor and enforce PSPOs, ensuring volunteers adhere to regulations, such as avoiding petting ponies.
• Data Handling: Handle and interrogate databases for information, ensuring accurate record-keeping and data management.
• Team Collaboration: Communicate confidently with team members, ask questions, and seek guidance to provide the best responses to volunteer queries.
• Health and Safety: Understand and prioritise health and safety in managing volunteers and rotas.

What you'll need to succeed

• Experience in volunteer management (flexible on this).
• Proficiency in data and record handling.
• Strong organisational skills and attention to detail.
• Confidence in communicating with people and team members.
• Understanding of health and safety regulations.
• Ability to manage rotas and schedules.
• Familiarity with CRM tools and Microsoft Bookings, as well as Microsoft Word, Excel, Outlook and Teams
• Ability to learn and adapt to new software systems.

2 days per week (14.8 hours)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.