Your new company

You will be joining a people-orientated and dynamic manufacturing business in Wednesbury to support their customer service function, for a 6-month contract.

Your new role

A key part of the business, responsible for customer satisfaction and delivery of company values and policies, key duties are:

• Handling inbound calls from customers, offering excellent customer service
• Informing and updating customers via phone and email
• Responding to emails in a timely and professional manner
• Complaint handling and escalating complaints where necessary
• Processing customer orders
• Inputting customer account details into the CRM, updating where required
• Administrative support

This role is working full-time in the office, with a friendly and supportive team, on a 6-month fixed-term contract.

What you'll need to succeed

• Experience in customer service

• Ideally, manufacturing industry experience

• Excellent communication skills, both verbal and written
• Good attention to detail
• Passion for delivering excellent service.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.