Your new company

Opportunity to join a large educational institution in Manchester.

Your new role

What you'll need to succeed

Previous relevant work experience as a Service Desk Analyst.
Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services.
Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way.
Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone.
Be adept at identifying, gathering and validating customer needs
Be proficient in everyday desktop software.
Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked.
Communicate effectively in person, on the phone, and via emails.
Possesses an aptitude for solving problems and thinking on their feet but is also not afraid to ask for help to decide on the best course of action.
Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each other.
Be passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours.

What you'll get in return

Service Desk Analyst - 3-month contract - 5 days p/w onsite Manchester

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.