First Line Analyst
JOB_53086014675946Job type
ContractLocation
NottinghamWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£140 per day
3-Month contract for Interim SC Cleared First Line Analyst
£140 per day
3-month contract
Milton Keynes, On-site
Shift Pattern
Rotating Early, Mid, Late shifts to cover 7am–7pm, supporting delivery of a 24/7 x 365 service
Job Summary
We are seeking a highly motivated and SC Cleared First Line Analyst to join our Service Desk team. The successful candidate will play a crucial role in delivering exceptional technical support and service delivery to customers. This position involves working in rotating shifts to ensure continuous support and service availability.
Key Responsibilities
• Technical Support: Provide first-line technical support to customers, addressing and resolving incidents and service requests efficiently.
• Incident Management: Investigate and resolve incidents, ensuring timely and effective resolution in line with agreed service levels.
• Request Fulfilment: Handle service requests, ensuring they are completed accurately and within the specified timeframes.
• Problem Management: Assist in problem investigations to identify root causes and implement solutions to prevent recurrence.
• Documentation: Identify and generate support documentation to enhance the knowledge base and improve service delivery.
• Technical Coaching: Provide technical coaching and guidance to team members, fostering a collaborative and knowledgeable team environment.
• Standards and Procedures: Ensure adherence to agreed standards and procedures, maintaining a high level of service quality and consistency.
Qualifications
• Security Clearance: Minimum SC (Security Cleared) required.
• Experience: Previous experience in a similar technical support role, preferably within a service desk environment.
• Technical Skills: Proficiency in relevant technical areas and tools used in service desk operations.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently.
• Team Player: Ability to work collaboratively within a team, sharing knowledge and supporting colleagues.
Additional Information
• Shift Work: This role requires working in rotating shifts (Early, Mid, Late) to cover 7am–7pm, ensuring 24/7 x 365 service delivery.
• Security Clearance: Active SC Clearance required.
3-month contract
Milton Keynes, On-site
Shift Pattern
Rotating Early, Mid, Late shifts to cover 7am–7pm, supporting delivery of a 24/7 x 365 service
Job Summary
We are seeking a highly motivated and SC Cleared First Line Analyst to join our Service Desk team. The successful candidate will play a crucial role in delivering exceptional technical support and service delivery to customers. This position involves working in rotating shifts to ensure continuous support and service availability.
Key Responsibilities
• Technical Support: Provide first-line technical support to customers, addressing and resolving incidents and service requests efficiently.
• Incident Management: Investigate and resolve incidents, ensuring timely and effective resolution in line with agreed service levels.
• Request Fulfilment: Handle service requests, ensuring they are completed accurately and within the specified timeframes.
• Problem Management: Assist in problem investigations to identify root causes and implement solutions to prevent recurrence.
• Documentation: Identify and generate support documentation to enhance the knowledge base and improve service delivery.
• Technical Coaching: Provide technical coaching and guidance to team members, fostering a collaborative and knowledgeable team environment.
• Standards and Procedures: Ensure adherence to agreed standards and procedures, maintaining a high level of service quality and consistency.
Qualifications
• Security Clearance: Minimum SC (Security Cleared) required.
• Experience: Previous experience in a similar technical support role, preferably within a service desk environment.
• Technical Skills: Proficiency in relevant technical areas and tools used in service desk operations.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and resolve issues efficiently.
• Team Player: Ability to work collaboratively within a team, sharing knowledge and supporting colleagues.
Additional Information
• Shift Work: This role requires working in rotating shifts (Early, Mid, Late) to cover 7am–7pm, ensuring 24/7 x 365 service delivery.
• Security Clearance: Active SC Clearance required.
First Line AnalystJOB_530860146759462025-04-042025-07-04
Talk to Jeremy Hughes, the specialist consultant managing this position
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JOB_53086014675946