2nd Line Support/ Team Lead
JOB_52224974560200Job type
PermanentLocation
KentWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£43,000 - £47,000
2nd Line Support/ Team Leader - Permanent Job
Your new company
We are currently recruiting for an IT Support Team Lead on a permanent basis for a well known brand going through a period of growth and transformation.
The organisation has recently acquired new customers and is reinvesting in their technology team to ensure their infrastructure estate is fit for purpose as they continue to grow. This role will play a key role in that future growth, providing BAU and project support.
Your new position
As IT Support Team Lead, you will be the primary escalation point for IT support activities covering the services to the organisations Head Office and local customer sites. You will provide day to day support for escalated tickets as well as play a key role in the support and delivery of projects to upgrade the infrastructure estate.
You will oversee the helpdesk, ensuring tickets raised are resolved in line with SLAs, acting as an escalation point for more junior members of the service desk. We are not looking for someone with managerial experience but ideally someone who has played a lead or supervisory role in a similar capacity before, looking to take that next step towards management.
It’s a great time to join the organisation as they embark on a period of change and transformation. We’re looking for someone ambitious, driven with a customer-first mindset, who will go the extra mile to deliver exceptional customer service.
Your experience
We are looking for someone who has a solid 2nd line background looking to take that next step in their career. Ideally, you will have had some exposure to a team lead, or supervisory role and can demonstrate leadership qualities to support less experienced helpdesk engineers.
You will have previous experience supporting Windows 2012 – 2016, Windows Server, Active Directory, Exchange 365, Network Troubleshooting (we’re not looking for a network expert), but knowledge relating to LAN, WAN, VPN, TCP/IP, DNS troubleshooting as well as MS Office products including Access and SharePoint.
As well a strong 2nd line/ technical skill set, you will have excellent communication and interpersonal skills, be able to quickly build rapport with internal customers, tailoring your approach to technical and non-technical people. You will be confident in managing senior stakeholders, as well as leading a small team of 2-3 helpdesk engineers, to ensure they have the relevant skills to resolve tickets efficiently and deliver excellent customer service to users.
Overall, we are looking for someone proactive, hardworking who seeks new ways to work to improve processes and outcomes for internal customers. The team you’ll be joining likes to collaborate, find new ways of working and encourage creative thinking.
What you’ll get in return
- Salary up to £47,000 (depending on experience)
- Annual leave starting at 23 day plus bank holidays (31 total)
- Company pension after probation (3 months)
- Life Assurance
- Access to Wellness and Wellbeing Programmes
- Free On-site Parking
- Joining a fun sociable team and family feel company so host lots of events.
This is a great time to join the business as they embark on a period of change and transformation, you will play an active role in the delivery of key projects as the company work to refresh their infrastructure estate, giving you access to lots of different technologies.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2nd Line Support/ Team LeadJOB_522249745602002024-05-072024-08-06
Talk to Amy Joyce, the specialist consultant managing this position
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JOB_52224974560200