2nd Line Support Engineer
JOB_52487694595328Job type
PermanentLocation
Stockton-on-TeesWorking Pattern
Full-timeSpecialism
Cyber SecurityIndustry
Technology & Internet ServicesPay
Paying up to £45,000
2nd Line Support Engineer, Permanent, paying up to £45,000
Your new company
My client, a cybersecurity company, are currently looking to expand the team through the addition of a new 2nd Line Support Engineer.Your new role
- Provide 2nd/3rd line support for desktop, server, and network issues, ensuring timely resolution of technical problems.
- Handle escalated incidents from 1st line support, diagnosing and resolving complex technical issues.
- Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions.
- Manage and maintain client IT infrastructures, including servers, networks, and applications.
- Install, configure, and upgrade hardware and software components.
- Monitor system performance and reliability, implementing necessary updates and patches.
- Create and maintain detailed documentation of client environments, support issues, and resolutions.
- Assist with the planning and implementation of IT projects, ensuring minimal disruption to client operations.
- Collaborate with 3rd party vendors and service providers to resolve issues.
- Provide guidance and mentorship to 1st line support staff, fostering knowledge sharing and skill development.
What you'll need to succeed
- Proven experience in a 2nd/3rd line IT support role, preferably within an MSP environment.
- Strong knowledge of Windows and macOS operating systems.
- Proficient in Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manager
- Strong knowledge of Windows Server – Including Installing, configuring, supporting Active Directory, Group Policy, DHCP and DNS
- Experience administering Backup/Replication Technologies such as Veeam
- Experience with virtualization technologies such as VMware and Hyper-V.
- Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN. Network troubleshooting at 1st/2nd line; supporting Cisco, Mikrotik, FortiNet, Draytek, Ubiquiti, Juniper.
- Familiarity with firewall and security technologies.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service orientation with the ability to communicate technical information to non-technical users.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Network+, CCNA, Microsoft Certifications, or equivalent are desirable.
What you'll get in return
- Up to £45k depending on experience.
- 25 days holiday per annum (which goes up to 30 days with long service) + public holidays.
- Discretionary performance bonuses.
- Free on-site parking and EV chargers.
- What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2nd Line Support EngineerJOB_524876945953282024-08-132024-11-10
Talk to Lindsay Bell, the specialist consultant managing this position
Located in Newcastle, 1st Floor, Kelburn House, 7 - 19 Mosley StreetTelephone 07940590995Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_52487694595328