Your New Company

Our client is a British multinational logistics, supply chain, manufacturing, and consultancy company based in Oxfordshire.
With operations spanning Europe, North America, Australia, and Japan, our clients operate across various sectors, including automotive, retail, technology, and rail.

Your New Role

As a First Line Network Engineer, you’ll play a vital role in ensuring the smooth operation of our network infrastructure. Your responsibilities will include managing and troubleshooting network issues via the helpdesk, adhering to established Service Level Agreements (SLAs). You’ll interact with customers and internal stakeholders to promptly resolve networking issues, log and track incidents using a ticketing system, and maintain the monitoring system for timely detection and resolution of network device issues. Additionally, you’ll handle alerts related to access points, VPN tunnels, firewalls, and device resources. Effective time management and collaboration with team members to escalate and resolve complex issues will be essential. Regular site audits will ensure network infrastructure integrity and compliance with established standards. Attending team meetings will allow you to contribute to ongoing projects and enhance network performance and security.