Your new company

Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.

Hays are recruiting for an exciting opportunity for a Direct Sales Advisor to join our client on an ongoing long-term temporary assignment.

Your new role

To increase customer sales and retention within the Direct Sales department and be an integral part of delivering the team objectives. This will involve developing new business opportunities, process efficiencies, self-service developments and true value through service across the EOC journey.

• To follow a regulated & compliant process to assist the customer in their financing options and ensure that the data protection procedures are followed when it comes to the treatment of customer data.
• Managing the customer journey from quote stage to completion and ensuring this is adhered to within agreed timescales. Documentation is sent in a timely fashion and deals are processed when required.
• Providing telephony support for both inbound and outbound interactions as well as email communications. Advisors should be logged into the phones as a priority.
• Building relationships with a wide variety of internal and external stakeholders to ensure tasks are dealt with expediently.
• Challenge and suggest improvements to existing processes.
• Identify new business opportunities, process efficiencies and self-service development

What you'll need to succeed

• Proven success and experience as a telephone based B2C sales advisor/ Insurance /regulated advisor.
• Motivated to provide exceptional customer service combined with a tenacious and results-orientated approach.
• Knowledge of FCA and TCF regulations desirable
• Ability to work well as a part of a team.

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.