Job type
PermanentLocation
MidlandsWorking Pattern
Full-timeSpecialism
Facilities ManagementIndustry
ConstructionPay
Annual SalaryClosing date
30 Jun 2026
Operations Director
Operations Director – Built Estate (Central Region)
Location: Central England Salary: £135,000 – £150,000 + package
Hays are pleased to be partnering with a leading organisation operating across complex, large-scale built environments to appoint an Operations Director. This is a critical and highly visible leadership role responsible for delivering operational excellence across a significant regional estate.
The Opportunity
Reporting to the Chief Operating Officer, you will have full accountability for the safe, compliant and cost-effective delivery of maintenance, repair and capital works across a diverse portfolio of c.130 sites.
The role encompasses:
- Circa £100m annual maintenance programme (reactive, planned and statutory)
- Circa £250m capital investment programme, ranging from minor works to complex, mufti disciplinary projects
- Leadership of a large, geographically dispersed team and an extensive outsourced supply chain
You will be instrumental in driving performance, customer outcomes and continuous improvement across a complex operating environment.
Key Responsibilities
Operational Leadership
- Lead end to end delivery of maintenance and project activities across the estate
- Ensure services are safe, compliant, customer focused and deliver value for money
- Hold outsourced partners accountable for delivery performance and quality
- Drive productivity, service improvement and enhanced customer experience
Capital Programme Delivery
- Oversee delivery of a large scale capital works programme
- Ensure robust governance, risk management and commercial control
- Balance pace, quality and long term asset performance
Asset Management & Compliance
- Implement asset management strategies and life cycle planning
- Ensure adherence to all statutory and regulatory requirements
- Maintain strong risk management and assurance processes
Commercial & Financial Leadership
- Full P&L responsibility across operational and capital budgets
- Drive commercial discipline, cost optimisation and contract performance
- Use data and insight to inform decision making and improve outcomes
Leadership & Culture
- Lead and develop a high-performing, multi disciplinary leadership team
- Embed a culture of accountability, collaboration and performance
- Drive organisational capability and succession planning
Stakeholder Engagement
- Build strong relationships with senior stakeholders, clients and partners
- Provide clear, credible leadership across a complex stakeholder landscape
About You
We are seeking a senior leader with a proven track record in complex, asset-intensive environments.
You will bring:
- Significant leadership experience within facilities management, construction, infrastructure or property environments
- Demonstrated success managing large scale outsourced delivery models and budgets
- Strong commercial acumen and contract management expertise
- Experience leading large, multi functional teams across dispersed locations
- A track record of delivering operational improvement and cultural change
- The ability to perform in fast paced, high pressure environments
Technical & Professional:
- Strong understanding of FM, construction and M&E environments
- Relevant qualification (degree, HND or equivalent experience)
- Professional memberships or leadership qualifications desirable
Why Apply?
This is a rare opportunity to take on a strategically important leadership role, delivering impact across a complex estate and shaping the operational future of a major organisation.
You will join a business that is undergoing significant transformation, offering the chance to influence strategy, drive performance and build a high-performing culture.
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