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Emergency Department Support Officer - RVH - Full time night shift

4761204
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  • Job type

    Temporary

  • Location

    Belfast

  • Working Pattern

    Full-time

  • Specialism

    Administrators

  • Industry

    Government & Public Services

  • Pay

    £12.71 per hour
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Emergency Department Support Officer- RVH - Full time night shift - Belfast - £17.22 per hour

Your new company

A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in the Royal Victoria Hospital. This is a full time night shift position

Your new role

As an Emergency Department Support Officer, you will play a key role within a busy multi‑disciplinary team, ensuring a smooth, welcoming and well‑organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance tasks.
You will be the first point of contact for patients arriving to the department—providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit.

Key responsibilities include:
General Duties
  • Deliver excellent customer service and greet patients warmly on arrival.
  • Communicate effectively with clinical teams to support patient care needs.
  • Help maintain a safe, tidy and organised department, including monitoring equipment and the environment.
  • Keep patients informed of delays or changes to their care pathway.
  • Manage departmental stock levels and ensure supplies are readily available.
Clerical Duties
  • Respond promptly to phone calls and patient enquiries.
  • Take arrival details for ambulance patients.
  • Maintain notice boards and dispose of outdated materials.
  • Book patient transport (e.g., ambulance services, taxis, family arrangements).
  • Follow-up on test results were required.
  • Maintain clerical stock and order supplies as needed.
  • Page specialist teams when requested.
  • Provide cover for other reception areas during staff shortages.
  • Manage confidential waste and scan essential patient documentation in real time.
  • Report IT issues and follow up to resolution.
Cleaning & Environmental Support
  • Help ensure a clean, safe and presentable department at all times.
  • Alert staff to required cleans or spillages.
  • Keep workstations and storage areas tidy and organised.
  • Report cleanliness issues promptly to senior staff.
  • Assist with linen management, scrub suit levels and general equipment checks.
  • Coordinate minor maintenance requests with Estates teams.
Catering Support
  • Liaise with kitchen and nursing staff regarding meal requirements.
  • Report catering issues where necessary.
Training & Development
  • Participate in mandatory training and regular appraisal.
  • Continue personal development to support service needs.
  • Undertake training related to supplies, systems and departmental processes.

What you'll need to succeed

Essential:
  • Four GCSEs (A–C / 9–4) including English OR at least two years’ administrative experience.
  • Experience using Microsoft Office applications.
  • Strong communication skills and a professional approach.
  • Ability to work effectively within a team.
  • Strong organisational skills with the ability to prioritise tasks.
  • Ability to remain calm and efficient in a fast‑paced environment.
  • Initiative and problem‑solving skills.
Desirable:
  • Experience working in a healthcare or multi‑disciplinary team environment.

What you'll get in return

  • Belfast- based in Royal Victoria Hospital
  • Full-time role- night shift rota
  • £17.22 per hour
  • Full time role with immediate start

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.