Discover new job roles in Edinburgh, United Kingdom

Your new company

This is a mission-led organisation that truly transforms people's lives and prides itself on being a progressive and forward thinker. They have a number of exceptional services and are dedicated to offering its people a challenging and diverse career.

Your new role

As a passionate and adept individual, your primary responsibility is to manage and execute a range of administrative tasks. Providing excellent service to internal and external stakeholders, you will contribute to improving the operation's productivity.

• Allocating and tracking workflow in line with service level agreements.
• Managing email inboxes, work queues, and system updates
• Building effective relationships with external and internal stakeholders.
• Supporting training needs and escalating system/process issues
• Communicating with customers to resolve application delays and ensure accurate records
• Contributing to performance monitoring and continuous improvement initiatives

What you'll need to succeed

To ensure your success in this highly visible role, you will have:

• Experience in a customer service or administrative environment
• Strong communication and organisation skills
• Good ICT literacy, including database use and Microsoft Office
• Ability to manage multiple workflows and meet deadlines
• Problem-solving skills and the ability to work independently
• Excellent attention to detail
• A collaborative, solution-focused mindset

What you'll get in return

In return for your dedication and hard work, you'll be rewarded with:

• Full-time hours with flexibility available
• Generous annual leave and public holiday entitlement
• A supportive, respectful work culture with strong leadership
• Opportunities for training, development, and regular feedback
• The chance to contribute to meaningful work with social and environmental impact
• Competitive annual salary

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.