Job type
PermanentLocation
ManchesterWorking Pattern
Full-timeSpecialism
Call Centre Operations And ManagementIndustry
InsurancePay
£60,000
Permanent Operations Manager
Your new company
This organisation is a strategic and hands-on Operations Manager to lead a team and support with their customer journey.
Your new role
Your responsibilities include:- Leading daily stand-ups and managing a team
- Overseeing the full end-to-end customer journey
- Identifying and implementing process improvements
- Ensuring regulatory compliance and scripts are FCA compliant
- Monitoring team performance and producing regular reports
- Spotting trends
- Meeting with auditors
- Collaborating across departments to enhance operational efficiency
- Other ad-hoc duties required
What you'll need to succeed
- A strong background in an insurance or regulated environment, ideally personal lines insurance
- Proven experience in a managerial or operational leadership role
- A track record of improving processes and driving performance
- Strong analytical and reporting skills
- Clear communication, adaptability, and a proactive mindset
What you'll get in return
You will receive an excellent competitive rate for a growing business, with the opportunity to work from home and a benefits package including holiday allowance, pension and more.