Your new company
Your new role
You will be joining a well‑established international manufacturer specialising in innovative electric heating solutions. The organisation is widely recognised for its commitment to delivering efficient, responsible, and high‑quality products across both national and international markets. With ongoing growth, a supportive culture, and a strong emphasis on professional development, this is a business that values diversity, stability, and long‑term career progression
What you'll need to succeed
As a Key Account Manager, you will play an essential role in ensuring exceptional customer experience and operational efficiency. Your responsibilities will include:
Your responsibilities will include:
Overseeing the full order process to ensure accurate and timely completion.
Ensuring customer accounts are correctly configured to optimise order handling and improve the customer journey.
Managing customer claims quickly and effectively to support high satisfaction levels.
Meeting tight deadlines while maintaining outstanding service quality.
Monitoring deliveries to ensure orders arrive on time and in the agreed conditions.
Tracking industry and customer service KPIs to ensure performance targets are met.
Managing and updating the company CRM, maintaining accurate customer interaction records.
Providing guidance to customers on product usage and delivering tailored support where needed.
Maintaining clear, proactive communication with Area Sales Managers, anticipating needs and resolving issues promptly.
Administering refund or compensation policies where appropriate.
Ensuring all communication and activity records with Area Sales Managers are precise and up to date.
Contributing to the improvement of customer feedback and complaint‑resolution procedures.
What you'll get in return
Experience in a similar customer‑focused or account management role.
Native‑level English.
Strong team‑working skills and a collaborative approach.
Experience using SAP.
Knowledge of purchasing, marketing, and logistics processes.
Sales experience and strong telephone‑based customer‑handling skills.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
