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As Policy and Engagement Officer, you’ll be a key member of the Policy and Engagement team, reporting to the Policy and Research Lead and Head of Policy. You’ll be the first point of contact for stakeholders and service users, offering guidance and signposting to relevant services, including financial redress schemes. You’ll manage sensitive enquiries with professionalism and empathy, ensuring all data is handled securely and in line with legislation.

Your responsibilities will include:

• Providing trauma-informed support and guidance to individuals and stakeholders.

• Managing and recording engagement data using a case management system.

• Drafting policy briefings, reports, and communications materials.

• Supporting research and evidence gathering to inform policy development.

• Monitoring media and political developments relevant to the organisation’s remit.

• Producing statistical reports and contributing to communications strategy.

• Supporting the setup and coordination of an Advisory Panel.

What you'll need to succeed

• Experience working in an engagement role with client groups with a knowledge of trauma informed practice
• Experience of policy development and of drafting materials, with a high standard of written work, such as briefings and papers
• Experience of identifying and drawing on evidence and research to support policy development
• Experience of managing data including personal data to the highest standards
• Experience of drafting communication materials for different stakeholder audiences
• Experience of generating reports from statistical data
• Experience of building positive working relationships with a wide range of stakeholders
• Working positively with colleagues and partners to meet organisational commitments and deliver results
• Excellent organisational skills, with the ability to prioritise and manage workloads and react accordingly to short notice requests
• Excellent computer skills, especially in information management tools and software, and in presenting data in a variety of formats on request.
• A working knowledge of the role of media (including social media), the political landscape, and how these intersect with high profile and complex subject matters.

• Experience of working in an engagement role with victims and survivors or vulnerable groups.
• Legal qualification

What you'll get in return

• Temporary position for 12 months with possible extension

• The salary is currently £27,897 but will go up to £30,458 in few months.
• Hybrid working model, 3 days working from home
• Opportunity to extend beyond initial 12-month contract
• Based in Belfast City Centre
• Exposure to high-impact policy work and stakeholder engagement
• Supportive team environment and strong culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.