Job type
ContractLocation
Milton KeynesWorking Pattern
Full-timeSpecialism
Risk ManagementIndustry
AutomotivePay
£12.21 per hour PAYE
Retail Underwriting Support, Milton Keynes
Role: Retail Underwriting Support x 3
Division: Mercedes-Benz Financial Services
Department: Risk Operations
Location: Tongwell, Milton Keynes
Working pattern: 3 days office-based, 2 days from home
Hours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch break.
Possibility to earn * 1.5 rate for occasional Saturday work
Start: 28th July 2025
Duration: 3 months initially
Basic Rate: £12.21 per hour
Your New Role:
To support the retail credit underwriting team with call handling, setting priority of workload, responding to dealer queries and collating incoming supporting data to pass to the Retail Underwriters to ensure efficient decision-making.
Responsibilities
You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies, including Anti-Bribery and all relevant competition law.
Respond efficiently and professionally to incoming calls / emails and provide responses to dealers and field staff to all queries.
Communicate clearly with dealers to understand queries, obtain necessary documentation to support retail credit applications to maximise dealer satisfaction
Process requests for prioritisation of credit applications and apply prioritisation flags within the underwriting system
Reply to dealers and internal MBFS staff with status updates to ensure all parties are up-to-date with the progress of customer applications
Handle queries and escalations from both internally and externally (via the Retailer network) in a proactive and solution-oriented manner
Work closely with colleagues across the credit and sales teams to ensure clear understanding and communication of the credit process and requirements where necessary
What You’ll Need to Succeed:
• Clear, concise written and verbal communicator with excellent telephone manner
• GCSE or equivalent English Language and Mathematics is preferable
• Experience in a similar customer-focused administrative role
• Keen eye for accuracy and attention to detail
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives
What You’ll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Career Progression: Potential for permanent role opportunities.
Division: Mercedes-Benz Financial Services
Department: Risk Operations
Location: Tongwell, Milton Keynes
Working pattern: 3 days office-based, 2 days from home
Hours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch break.
Possibility to earn * 1.5 rate for occasional Saturday work
Start: 28th July 2025
Duration: 3 months initially
Basic Rate: £12.21 per hour
Your New Role:
To support the retail credit underwriting team with call handling, setting priority of workload, responding to dealer queries and collating incoming supporting data to pass to the Retail Underwriters to ensure efficient decision-making.
Responsibilities
You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies, including Anti-Bribery and all relevant competition law.
Respond efficiently and professionally to incoming calls / emails and provide responses to dealers and field staff to all queries.
Communicate clearly with dealers to understand queries, obtain necessary documentation to support retail credit applications to maximise dealer satisfaction
Process requests for prioritisation of credit applications and apply prioritisation flags within the underwriting system
Reply to dealers and internal MBFS staff with status updates to ensure all parties are up-to-date with the progress of customer applications
Handle queries and escalations from both internally and externally (via the Retailer network) in a proactive and solution-oriented manner
Work closely with colleagues across the credit and sales teams to ensure clear understanding and communication of the credit process and requirements where necessary
What You’ll Need to Succeed:
• Clear, concise written and verbal communicator with excellent telephone manner
• GCSE or equivalent English Language and Mathematics is preferable
• Experience in a similar customer-focused administrative role
• Keen eye for accuracy and attention to detail
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives
What You’ll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Career Progression: Potential for permanent role opportunities.
