Job type
PermanentLocation
SolihullWorking Pattern
Full-timeSpecialism
Data & Advanced AnalyticsIndustry
Technology & Internet ServicesPay
Competitive
Technical Support Specialist - Hybrid - Solihull Based
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a
Technical Support Specialist to join its dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
Technical Support Specialist to join its dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
About the Role:
As a Technical Support Specialist, you’ll be the go-to expert for resolving product-related issues and managing technical cases from start to finish. You’ll take full ownership of your casework, ensuring timely, accurate, and high-quality outcomes for customers. Whether working independently or collaborating with senior specialists, your goal will be to deliver clear, effective solutions and maintain strong communication throughout the process.
Key Responsibilities:
- Act as the primary technical contact for support cases, managing the full case lifecycle
- Troubleshoot application behaviour, data inconsistencies, and integration issues
- Provide clear, consistent updates to customers during the resolution process
- Document findings and contribute to internal knowledge sharing
- Identify trends and collaborate on support process improvements
- Ensure service-level expectations are met with speed and precision
What You’ll Bring
- 2–4 years of experience in technical, systems, or application support
- Proficiency in PHP and SQL; ability to debug and interpret code
- Familiarity with JavaScript, Linux command-line environments, and the LAMP stack
- Understanding of REST/SOAP APIs, browser dev tools, and log analysis
- Experience with CRM platforms (SugarCRM preferred)
- Strong communication skills and a customer-first mindset
- A structured, detail-oriented approach to managing support workloads
Preferred Qualifications
- Experience supporting SaaS applications in complex environments
- Familiarity with platforms like HubSpot or Salesforce
- Background in CRM customisation or integration
- Experience with Oracle, Microsoft SQL Server, or Microsoft IIS
Ready to make a difference in a global support team? Apply now to bring your technical expertise and customer focus to a role where your contributions truly matter.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
