Your new company

This organisation is a leading British construction company. They deliver construction and regeneration services across the UK for both public and private sectors. They have a well-defined set of core values, and they consistently exceed their stakeholders' expectations.

Your new role

As the Customer Service Planner, you will manage the schedule of appointments of operatives, working directly with clients, subcontractors, suppliers and supervisors in order to ensure work is carried out on time and the operatives' time is managed efficiently. You will take ownership of identifying the customers' needs, using appropriate questions and listening skills to diagnose the issue and offer appropriate solutions.

Thereafter, you will take ownership of the forward schedule, making sure that the jobs are scheduled in order to meet contractual agreements on service delivery as well as responding quickly to unscheduled jobs as and when they arise.
You'll deal with complex repairs and work across multiple teams to ensure delivery of service to clients.

What you'll need to succeed

You'll need to have previous experience in a planning or scheduling role and have strong organisational skills as well as the ability to think on your feet in a fast-paced environment. You'll need to be a strong team player with great communication skills and good problem-solving skills.

What you'll get in return

A competitive package, supportive and engaged team, enhanced pension, enhanced annual leave allowance, life assurance, healthcare and a number of other benefits.

What you need to do now

If you have previous experience working in a similar position and are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.