Job type
PermanentLocation
LiverpoolWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
InsurancePay
£27,000 to £29,000 per annum
Permanent / Complaints Handler Financial Services / Liverpool City Centre / Full Time / Hybrid
Your new company
My client is an award-winning financial services organisation based in the heart of Liverpool's business quarter. They are seeking a professional complaints hander to join their team on a permanent basis.Working from contemporary offices, with excellent transport links, you will be joining a friendly and supportive team who offer progression.
Your new role
The position is offered full time Monday to Friday. A hybrid model is also in place with Monday and Friday being your home days. Hours of work are 09.00am until 17.30pm.
The main purpose of this position is to be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements.
Some of your duties will include but not limited to
Work closely with the Complaints, Quality Assurance Officers and Team Manager to ensure a seamless complaints process is in place.
Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses
Liaise with dealers/ broker partners, customers, field staff, third-party finance partners in order to investigate complaint points raised.
Providing a first-class service to both internal and external customers at all times Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses
Liaise with dealers/ broker partners, customers, field staff, third-party finance partners in order to investigate complaint points raised.
Dealing with all administration
Updating systems with detailed and correct information
What you'll need to succeed
Proven history in a complaint handing position, ideally within financial services
Excellent communication skills both written and verbal
Well presented with a passion for going that extra mile.
Strong attention to detail
Articulate with an inquisitive mindset
What you'll get in return
Competitive salary at between £27,000 and £29,000 per annumGreat city centre location
Contemporary offices
Friendly and supporting team
Progression opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
