Job type
TemporaryLocation
AshfordWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Government & Public ServicesPay
£18.12 + holiday pay
Border Control | Admin | Customer Service | 11am - 11pm 4 days on and 4 days off | Immediate start on-site
Front Office Administrative Officer
Location: On-site in Ashford in Kent
Shift Pattern: 4 days on / 4 days off Hours: 11:00am – 11:00pm
Pay Rate: £18.12 per hour + holiday pay
Shift Pattern: 4 days on / 4 days off Hours: 11:00am – 11:00pm
Pay Rate: £18.12 per hour + holiday pay
We are currently recruiting a Front Office Administrative Officer to join a fast‑paced, high‑profile government environment. This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations.
The Role
As a Front Office Administrative Officer, you will be the primary interface between drivers and the on‑site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process.
Key Responsibilities
- Greeting and assisting drivers at the front office
- Handling face-to-face queries relating to transport and border documentation
- Checking in drivers and managing bookings using the PINC system
- Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
- Allocating inspection bays and updating systems accordingly
- Clearing data and systems post-inspection
- Liaising with on-site operations teams and wider stakeholders
- Maintaining accurate records in a fast-moving operational environment
Skills & Experience Required
- Excellent communication and interpersonal skills
- Confidence dealing with drivers
- Previous administrative or front office experience (desirable)
- Strong IT literacy and ability to learn new systems quickly
- Ability to work calmly and professionally in a busy, regulated environment
- Flexibility to work a rotating 4 on / 4 off shift pattern
- What We Offer
- Competitive hourly rate of £18.12 per hour + holiday pay
- Structured shift pattern offering regular time off
- Opportunity to work within a critical government-facing operation
- Supportive team environment with on-the-job training
- If you are highly organised, confident dealing with the public, and thrive in a fast-paced operational setting, we would welcome your application.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
