Explore and Apply for Work From Home jobs in London, United Kingdom

Your new company

Your new role

• Conducting thorough, effective, and timely investigations into complaints of varying complexity
• Maintaining clear and consistent communication with customers throughout the complaint process
• Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes
• Producing high-quality outcome letters outlining findings and actions taken to resolve complaints

What you'll need to succeed

• Proven experience in complaint handling within a regulated environment
• Experience managing a high volume of complaints end-to-end (typically 15–20 cases at varying stages and complexity)
• Confidence liaising directly with customers and collaborating with internal stakeholders
• Strong written communication skills, with the ability to produce clear, professional correspondence and reports
• The ability to manage changing priorities and work effectively under pressure

What you'll get in return

You’ll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.